FAQs

Where is Chase Value located?

Chase Value has outlets in Karachi, Islamabad, Bahawalpur, Multan, and Faisalabad.

Karachi Outlets

• Khalid Bin Waleed Road
  
  

• Five Star Chowrangi, North Nazimabad
  
  

• Gulshan-e-Iqbal, Rashid Minhas Road
  
  

• Korangi Branch – Korangi Industrial Area, Near Shan Chowrangi
  
  

Islamabad Outlet

• Amazon Mall, GT Road
  
  

Bahawalpur Outlet

• Gulberg Road, Model Town A
  
  

Multan Outlet

• Old Bahawalpur Road, Kaswar Gardezi Road
  
  

Faisalabad Outlet

• D Ground Road, Inside Value Mall

Hyderabad Outlet

• Auto Bahn Rd, Latifabad Unit 2, Latifabad

For updated store locations and directions, please visit:

https://www.chasevalue.pk/pages/chase-value-store-locations

What are the delivery charges?

We deliver across Pakistan at Rs. 150 per order, regardless of the number of items in your cart.

Can delivery charges be waived?

Delivery charges are already kept minimal compared to market standards. Since the charge applies per order and not per item, placing multiple items in a single order helps you get the best value.

How can I place an order online?

You can place your order directly through our website.

If you need assistance:

• Call 021-111-124-273 during office hours
  
  

• Or reach out to our customer service team on Facebook (9:00 AM – 11:00 PM)

How long will it take to deliver my order?

Once your order is confirmed, delivery typically takes 4–5 working days.

In rare cases, delivery may be delayed due to unforeseen circumstances such as weather conditions, strikes, flight delays, stock availability issues, or other logistical factors. If this happens, our team will keep you informed.

For any delivery-related queries, please call:
021-111-124-273

Is this product available at my nearest branch?

Most products available online are also stocked at our physical outlets. However, to avoid any inconvenience, we recommend confirming availability with the relevant branch before visiting.

You can contact your nearest branch using the details below:

• Khalid Bin Waleed Road Branch: 021-34313667
  
  

• North Nazimabad (Five Star Chowrangi): 021-36415441
  
  

• Gulshan Branch (Rashid Minhas Road): 021-34837051
  
  

• Islamabad (Amazon Mall): 051-8737352
  
  

• Bahawalpur (Model Town A): 062-2884442

• Hyderabad (Auto Bahn Rd): Phone: (021) 111 124 273
  
  

Is Chase Value the same as Chase Up?

Chase Value and Chase Up are separate companies operating under different management, though they are part of the same group.

• Chase Up: Primarily focuses on grocery and daily household items
  
  

• Chase Value: Specializes in affordable fashion, home care, and everyday essentials

How do I place an order on the website?

To shop online, simply visit our website and follow these steps:

1. Click on the product you want to purchase
   
   

2. Select the available size and color (if applicable)
   
   

3. Click Add to Cart
   
   

4. Proceed to Checkout
   
   

5. Enter your delivery details
   
   

6. Choose a payment method and complete your order
   
   

Once your order is placed, you will receive an Order ID via SMS, which can be used for future correspondence.

If you need assistance, please call:
021-111-124-273

What is your return and exchange policy?

You can request a return within 14 days of delivery if the product does not meet your expectations.

To initiate a return:

• Call our helpline at 021-111-124-273
  
  

• Share your Order ID and payment slip
  
  

Once we receive the returned item, you may choose either a refund or an exchange voucher for use on our website.

Is this offer valid in stores?

Most offers and promotions are valid both online and in-store.
However, some pack and bundle deals are exclusive to online purchases.

Please note that for assorted packs, color selection is not available.

Do you ship to international addresses?

At the moment, we do not offer international shipping.
We are working on expanding our delivery services, and international shipping options may be introduced in the future.

Do you have branches outside Karachi?

Yes. In addition to Karachi, Chase Value currently has outlets in:

• Islamabad

• Bahawalpur

• Multan

• Faisalabad

• Hyderabad
  
  

More outlets are planned across Pakistan.

How can I check if a product is available?

Our inventory is updated regularly. For the latest updates:

• Follow us on Facebook and Instagram
  
  

• Or contact our customer support team for confirmation
  
  

Can I modify my order after placing it?

For order modification requests, please call:
021-111-124-273

Our customer support team will assist you where possible.

When is your next sale?

Chase Value offers wholesale prices throughout the year, even on single items.
There’s no need to wait for a sale — you can shop anytime and still enjoy great value.

Do your products come with a guarantee?

Yes. All products come with a money-back quality guarantee, ensuring value for your purchase.

How can I apply for a job at Chase Value?

You can email your CV to:
hr@chasevalue.pk

If your profile matches an available position, our HR team will contact you.

You can also apply online here:
https://www.chasevalue.pk/pages/careers-at-chase-value

Where can I share a business proposal?

Please send your proposal to:
info@chasevalue.pk

I don’t have my Order ID. What should I do?

Your Order ID is sent via SMS and email after placing an order.
To avoid issues, please ensure correct contact details—especially your mobile number—are entered at checkout.

If you still can’t locate your Order ID, contact customer support for assistance.

Head Office Details

Chase Value – Head Office
2nd Floor, Plot 19-A
Sector 16, Main Korangi Road
Korangi Industrial Area, Karachi, 74900

Contact Number: 021-111-124-273
Email Address: info@chasevalue.pk

Office Timings

• Monday – Saturday: 9:00 AM to 6:00 PM
  
  

• Sunday: Closed